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(verified owner) – March 19, 2021
best service ever!its such a big deal to be able to buy spare pieces here! and really fast shipping too. thank you beaba, we love you so much 🙂
– May 13, 2021
Disappointed in Lack of Spare PartsAs we were washing the glass jar the handle came apart and the jar fell and broke. We are able to know when we are at fault and really it’s not a problem. This is the primary method of cooking our child’s food and we rely on the Beaba daily. When the jar broke we immediately went to purchase a replacement and to our surprise, not only were you out of the color we had, but all other styles as well. This wasn’t just for the glass jar but several other parts also. We had heard great things about the brand but this has left a rather sour taste in our mouths.
– June 6, 2021
Neo glass bowl replacementHi there,
When this product come in stocks again ?
And by the ưay can i use beaba plastic bowl instead ?
Tks for your support.
– August 4, 2021
great design, crappy execution I thought about finally writing a review, the design of the beaba is very well thought out. It does save time and it’s handy. But they seem to have not invested enough on the execution of their product. They seemed to forget that thin plastic conducts heat very well, so right after it finishes steaming, the handle is hot to the touch and it burns your hand when you try to open it to blend the baby food. Same with the lid handle. They are both (lid and handle) are executed poorly with cheap plastic; they could use a bit of the money and invest in maybe putting some silicone on the handles so parents stop burning their hands each time they have to use it. You’d think $200+ baby cook maker would be top notch but it isn’t and it’s disappointing. Please fix this in your next iteration of the product and use top notch materials that will be worth investing so much money on this.
– October 31, 2021
The glass bowl is out of stock for too longThe tip of the glass bowl seems easy to break. We have been waiting for months to get a replacement but this one just remains out of stock for so long. It’s funny that the whole system is available for sale but the glass bowl is not. Is it because it is less profit so you don’t want to sell the parts even though they are available?
– January 10, 2022
Why does it take so long for a simple glass bowl replacement !If its going to be this much of a wait, Why not make it more durable.. this is tacky .. the audacity.. i paid good money for this .
– January 20, 2022
Can’t buy itWhy advertise it if we can’t buy it. Our babysitter broke the bowl. We use it literally everyday for all meals for our baby. Can’t replace it and don’t want to order a whole new one. If I could order a new one it would be 3 stars bc as good as the food is that comes out of this machine, it is very difficult to use and clean.
– February 9, 2022
Glass bowl - out of stockWhile washing the glass bowl, the handle slipped and the bowl broke. Looking to place an order for glass bowl and its out of stock. This is the primary method of cooking our child’s food. When the jar broke we immediately went to purchase a replacement and you are out of stock for every color. While the whole new unit is available for immediately delivery. Please make the spare parts availability easier. This is used for Infants and toddlers and hope you understand how important the spare parts are.
– March 28, 2022
Spare parts out of stock when u need them mostJars are out of stock. There are no spare parts available. Our jar cracked and we are stuck because all replacement jars are “sold out” but new cookers are readily available
– March 30, 2022
Waiting months for replacementMy husband and I love everything about the Neo system! We use it everyday- sometimes twice a day. The glass jar broke off the handle while washing it and now we’re stuck. I put my name on the waiting list months ago and we’re still waiting. Pleaseeeeeeeeeeee hurry.
– April 26, 2022
Exploded The glass bowl explored when I tried to wash it after cooking. I thought it was durable material, apparently not
– June 16, 2022
Great System, Terrible ServiceI love our Neo but the glass bowl broke very easily despite handling it carefully. We have been waiting almost a year now to replace it. Beaba continues to sell whole Neo systems and it speaks volumes of them. If they were going to have such horrific supply issues, they should have disassembled some units to sell by part to rectify the issues so many are having. I’m very disappointed in their inability or unwillingness to rectify their issues with the glass bowl supply.
– June 26, 2022
Any update on the restock date? Would like to know when the restock will be available please.
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